Return Policy

Return Policy

For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy.

The product can be returned or exchanged in the following cases only:

  1. The product is different from what was mentioned on the website.
  2. A defective/damaged product has been received .
  3. Attach a complete unboxing video of your product received.
  4. Attach a complete video of the problem in question.
    Please note that the return cannot be processed if your complaint contains insufficient details

How does Tr0lley process returns?

You are always welcome to exchange or refund any item(s) purchased online within 3 days of receiving your product, provided the product is faulty or different from what was ordered originally. Once the issue is deemed valid our Returns Team will share a Consignment Number with you through which you can return your product along with the Company’s packing i.e. Flyer and the Box to your nearest Trax.

Return Policy

  • You will have 3 days after an item is delivered to you to notify us that you want to return the item. 
  • Customer needs to return the items via traceable delivery i.e. courier or registered post on his own expense to our address. 
  • Delivery Charges will not be refunded. 
  • Refund requests will be processed within 2 working days after receiving the return products.
  • All returns should be sent to our address