At the time of delivery our Rider will offer the customer to open the package in front of him. Validate the product and confirm the delivery. For pre-paid orders Rider will take customer signature & Reciever CNIC picture. If the ordered product is missing, damaged, or different from what you have ordered, the rider will take back the package. The refund process will initiated, or the product will be replaced, depending on the customers preference. Customer has to clearly state the reason of return in writing to the rider for a clear understanding by the company.